How can we help?
Find quick answers to the most common questions from customers and salon partners.
How do I book an appointment?
Search for a salon or service, pick your preferred date and time, and confirm. You'll get an instant confirmation and reminders before your visit.
Can I cancel or reschedule?
Yes. Most salons offer free cancellation up to a few hours before your appointment. Manage everything from the app under your bookings.
How do payments work?
You can pay in-salon or via supported online methods. All prices are shown upfront — no hidden fees.
What are Trimora memberships?
Memberships unlock discounted prices, priority booking and monthly perks at participating salons. Look for the membership badge on salon profiles.
How do I redeem an offer?
Browse the Offers page, choose a deal, and book — the discount is applied automatically at checkout.
How do I list my salon?
Head to the For Salons page and submit your details. Our team helps you get set up and live for free.